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@KittyRIOTX What version are you seeing in-game, in the lower-right corner of the Main Menu? Please list the entire number, i.e. 1.xx.xxx.xxxx.
- 3 years ago
Sorry for the late reply.
It's 1.94.147.1030.
- puzzlezaddict3 years agoHero+
@KittyRIOTX Please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game: open your library, hover over the Sims 4 icon, click the three dots, and select Repair. Then try again to update. Please check the version number within the game again—the gameverstion.txt can fail to update for a couple different reasons, but the game itself will always know what version it is.
If this doesn't help, please let me know what antivirus you use, if any. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- 3 years ago
Okay, I cleared the cache and repaired but I'm not sure how to try updating again? I did, however, delete the GameVersion file and localthumbcache file and then run the game again but nothing changed. It's still the same version, but I have infants and everything so I'm not sure it did update, just doesn't show the proper version.
I use Avast One and I have attached the dxdiag.
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