Forum Discussion

KittyRIOTX's avatar
KittyRIOTX
3 years ago

Game version didn't update.

I have tried deleting the GameVersion.txt file as I've seen suggested elsewhere and that didn't work. I tried closing EA completely, nothing. Anything else I should try?
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@KittyRIOTX  What version are you seeing in-game, in the lower-right corner of the Main Menu?  Please list the entire number, i.e. 1.xx.xxx.xxxx.

  • KittyRIOTX's avatar
    KittyRIOTX
    3 years ago

    Sorry for the late reply.

    It's 1.94.147.1030.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @KittyRIOTX  Please clear the EA App's cache:

      https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

      and repair the game: open your library, hover over the Sims 4 icon, click the three dots, and select Repair.  Then try again to update.  Please check the version number within the game again—the gameverstion.txt can fail to update for a couple different reasons, but the game itself will always know what version it is.

      If this doesn't help, please let me know what antivirus you use, if any.  Please also run a dxdiag and attach it to a post.

      https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

      • KittyRIOTX's avatar
        KittyRIOTX
        3 years ago

        Okay, I cleared the cache and repaired but I'm not sure how to try updating again? I did, however, delete the GameVersion file and localthumbcache file and then run the game again but nothing changed. It's still the same version, but I have infants and everything so I'm not sure it did update, just doesn't show the proper version.

        I use Avast One and I have attached the dxdiag.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,437 PostsLatest Activity: 54 minutes ago