Forum Discussion
@ThatOneCat420 Please disable your antivirus, temporarily of course, and only then create a(nother) new admin Windows account. Make it local, as in, don't link it to your Microsoft account. The idea here is to keep your antivirus from affecting the new user account at all.
If that doesn't help, are you willing to uninstall Steam? Doing so would also uninstall any games you have through Steam unless you moved them elsewhere first. As in, create a new Steam library, tell Steam to move those games to that library, and only then uninstall Steam itself.
If that doesn't help either, please run the virus scan described in the guide for the already running error, and post the results. It's important to do the custom scan, the one that allows you to select all different types of malware to check for AND each drive your computer has. If you don't see the option right away, keep looking—it's moved around a bit over the years but is still somewhere in the options.
@puzzlezaddict I have tried the new admin account with disabled antivirus and that did not work i got the same error, i could try to uninstall steam but would that work? And i will try the virus scan as well but i feel thats unlikely the issue
- puzzlezaddict2 years agoHero+
@ThatOneCat420 I wasn't saying your computer definitely has a virus, only that given how many other things you've tried, it's worth checking.
I did see someone else solve a Sims 4 won't launch problem by uninstalling Steam, I think less than a week ago (but it's been a very long week, so I can't be sure). So yes, I think it's worth trying too.
- ThatOneCat4202 years agoNew Novice
@puzzlezaddict So i uninstalled steam and then reinstalled and redownloaded the sims and this did not work, i even tried to run it without antivirus and this still did not work. Im going to run a scan now
- ThatOneCat4202 years agoNew Novice
@puzzlezaddict I ran the scan yesterday and blocked anything it suggested, i still am having no luck launching the game. Any ideas?
- puzzlezaddict2 years agoHero+
@ThatOneCat420 I do have a couple more obscure suggestions, and I'll come up with more if these don't work. First, please delete the files listed here, and restart your computer.
https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-already-running/m-p/13785451#M277450
On the off chance that the EA App is already running when you restart (it may have set itself to start with Windows), look for it and the EABackgroundService in the Task Manager. If you find them, kill them; the latter would be under background services. Then run the EA App and Steam as an admin: right-click each one's desktop shortcut and select "Run as administrator."
Additionally, have you set up family sharing in Steam? EA games are generally not compatible with this, although I haven't seen the feature cause the "already running" error specifically. Still, that could have changed.