Forum Discussion

PHILLIPSL01's avatar
3 months ago
Solved

Game Won't Launch After Moving to External Hard Drive

After reinstalling the game i realized certain mods and cc weren't in game.  The game was pulling from my old documents folder and not my external hard drive. 

So i also rerouted the documents folder following instructions online.  I repaired my game and deleted the local thumb but now my game will go to launch, the green orb will appear with "TheSims4" and before I can get to the home screen with menu options I'm stuck on a all white loading screen. My mouse will show the loading symbol and eventually it will close itself out.

Oddly enough when the game was on my external hard drive it was still pulling from the documents folder on my laptop which is how I knew something was wrong (new cc I added was missing). So I presume my hard drive can handle the game, but idk.

Please let me know if you can help!

  • @PHILLIPSL01  Please move Documents back to your internal drive, or one of them if you have multiple.  While it's fine to move Documents to a secondary internal drive, moving it to an external drive is problematic.  If the drive is ever disconnected, physically or in software, and Windows tries to access Documents, bad things will happen.  Instead, leave Documents on an internal drive and use a symbolic link to point to the Sims 4 folder, or the Electronic Arts folder, on your external.  Here's how:

    https://crinrict.com/blog/2020/02/moving-windows-documents-folder-to-external-drive-via-symbolic-link.html

    For the issue itself, try renaming the Mods folder, which will prevent Sims 4 from reading it.  That's the fastest way to find out whether the problem is something in the Mods folder or is elsewhere.

1 Reply

  • @PHILLIPSL01  Please move Documents back to your internal drive, or one of them if you have multiple.  While it's fine to move Documents to a secondary internal drive, moving it to an external drive is problematic.  If the drive is ever disconnected, physically or in software, and Windows tries to access Documents, bad things will happen.  Instead, leave Documents on an internal drive and use a symbolic link to point to the Sims 4 folder, or the Electronic Arts folder, on your external.  Here's how:

    https://crinrict.com/blog/2020/02/moving-windows-documents-folder-to-external-drive-via-symbolic-link.html

    For the issue itself, try renaming the Mods folder, which will prevent Sims 4 from reading it.  That's the fastest way to find out whether the problem is something in the Mods folder or is elsewhere.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.50,654 PostsLatest Activity: 41 minutes ago