Game won't launch, i'm still using Origin
My game won't launch, never received anything saying switch over to EA app. Had a case going but after they told me their team was working on this issue they closed my case. Now I can't start a new c...
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I was told the same thing. Wait. I had an update last night, but it didn't fix it. Got another email saying the same thing before they closed my case. Wait, our team is working on it. I don't go through EA, I'm still going through Origin. I hope they fix it soon. I think they should also give a discount for an expansion pack or something. I want to buy the new family together, or whatever it's called, but don't want to spend the money if I'm not going to be able to play the game
@sb1972 This isn't an EA-side issue, no matter what the support reps said. There's no point in waiting for a fix, which is not forthcoming; you'll need to troubleshoot on your side.
To that end, I take it the clean folder didn't help? If not, you can try uninstalling Sims 4 and Origin with Revo, and specifically reinstall Sims 4 into a new folder you create for that purpose, as described in my previous post in this thread. You can download a fresh copy of the Origin installer here:
I haven't been able to do the folder thing and not sure when I will be able too. I will not uninstall the Sims, as I don't want to lose my game. Plus I have no idea how I would get all the expansions and stuff packs I have bought back. I feel it IS an EA thing because my game stopped loading up after an update.
@sb1972 If the problem were on the EA side, we'd have hundreds or perhaps thousands of reports rather than a handful. (We had hundreds just when an update made a few antivirus programs flag the game, and the majority of people don't use those particular programs.) That doesn't mean that the update had nothing to do with your issue, only that it's not the primary cause.
Uninstalling Sims 4 doesn't remove your packs, which are owned by your EA account. When you reinstall the game, all your owned packs will also be available to install just as they would be if you bought a new computer.
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