Game won't launch, i'm still using Origin
My game won't launch, never received anything saying switch over to EA app. Had a case going but after they told me their team was working on this issue they closed my case. Now I can't start a new c...
Forum Discussion
@MERBEARXO Please try doing a clean uninstall and reinstall of Sims 4, and install the game into a different folder. Use Revo Uninstaller:
- Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Sims 4 from the list, and click Uninstall.
- Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
- Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
- Close Revo, and restart your computer.
I'd suggest uninstalling the EA App too, again with Revo. I don't have instructions for it, but it should be fairly straightforward.
Reinstall the EA App, and before installing Sims 4, create a new folder on the root level of the drive of your choice. For example, C:\Games is fine, but not C:\Program Files\Games. Download Sims 4 into this new folder; you can just download the base game, to save time, if you want.
@sb1972 Let me know about the clean folder, and we'll go from there. I don't think you're necessarily at the point of doing a clean uninstall and reinstall yet.
Hi, thank you but it didn't work. I did this with Origin and the EA app both just to see if it would make a difference and created a new C Games Folder so it was clean. After doing that twice, still having the same issue of the game crashing upon Sims 4 screen. I used Revo as well to do the uninstalls. Awesome program though. So now I just wait for EA?
@MERBEARXO It sounds like you're not having the same issue after all. The original poster is seeing a "game data missing or damaged" message, which happens before the game even launches, whereas you're seeing a crash at the launch screen. These two problems have completely different sets of causes and therefore somewhat different approaches to troubleshooting.
On that note, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Please also let me know whether OneDrive is running, even if you never use it, and how full it is.
I do not use one drive. Here is the report!
@MERBEARXO Please disable McAfee entirely and see if you can play. Each Sims 4 crash in your dxdiag is accompanied by a McAfee crash, so that's the first place to look. As long as you don't open anything other than Sims 4 and Origin or the EA App, your computer should be safe. If this does help, you can set exceptions for TS4_x64.exe and the game launcher you're using within McAfee and test again.
If that doesn't help, uninstall any Razer software you have and restart your computer. If this works, you can try reinstalling it, which is sometimes sufficient to fix the issue. But simply disabling the software doesn't always help.
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