Forum Discussion

cara_mon01234's avatar
cara_mon01234
Seasoned Novice
5 days ago
Solved

game won't launch

I updated my game today, took my mods folder out and everything. Tried to launch game while mods folder is still out and it won't launch I keep getting the error "failed to launch please try again a ...
launching
  • puzzlezaddict's avatar
    puzzlezaddict
    5 days ago

    cara_mon01234​  Please check your antivirus for Sims 4-related actions, and allow the game if necessary.  Please also let me know whether OneDrive is running on this computer.

    I don't see anything obviously wrong in your dxdiag, although it's worth disabling Game Mode and Game Bar, both under Windows Settings > Gaming.

    If none of the above helps, please create a new admin Windows account and try playing there.  Make it local, as in, don't link it to your Microsoft account or any email address.  You'll be able to (try to) launch the game without reinstalling anything.

GrandmaChocolate's avatar
GrandmaChocolate
Seasoned Rookie
3 days ago

I have cleaned EA & Games totally off my PC. I have taken my CC, Saves & Tray files to my separate Back-up Drive. I have disconnected from OneDrive and cleared all EA files off of OneDrive. After I confirmed all EA files were off my PC and OneDrive, I then closed my PC and reinstalled EA and games, then retried my game - same song second verse....  This was updated the same day that Windows released an update to Windows 11 within possibly a half hour.

I read a tip to remove any "Macsox" files, which I usually do, but forgot to check. I found one... I was ecstatic, I thought I'd found the issue. I checked/cleaned my files again and then tried this whole process over again - I still could not launch my game. I have totally cleared my PC from EA and games, CC, Saves (which I deleted - plan to start from scratch, and Tray files were also deleted.) All my CC is on my segregated backup drive. I also saw a post about DX files, so I am including my DxDiag.txt file for analysis... 

If EA is saying that the error is on their end, why isn't it fixed, or at least some communication about it? ie; why don't we hear about any progress or reason for this? Why are some people getting it to launch, albeit not without errors, but at least it launches - I own all of the Sims4 packs, stuff paks, kits, etc, and have the new preorder submitted. This really sux!!

horsesrule283's avatar
horsesrule283
Seasoned Newcomer
3 days ago

doesnt matter what us players do, EA has always got an issue! they need to do better.

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