Game won't start after pressing Play
Hello, I cannot launch The Sims 4 from Steam. When I press Play, the EA App opens but the game never starts. I have tried restarting the app and my PC but it still doesn't work. This issue has been ...
Forum Discussion
animevomit93 Are you seeing an error code of any kind? Some of them have unhelpful phrasing but do point to a specific category of issue. The common ones are listed here:
🗂️[INDEX] List of Common Errors | EA Forums - 12697290
If you're not getting an error, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
nwjnsbnns The same applies to you if you still need help.
So, I'm having the same problem except I'm launching directly from the EA app. I click play, it says "launching game", and then it goes right back to the EA app. I just moved my Sims 4 folder to the desktop as directed and the game launched fine. Does this mean something is corrupt in my Sims 4 folder?
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