Forum Discussion

M4G6I3's avatar
M4G6I3
Seasoned Newcomer
2 months ago

Games crashes and can't load the saves properly

After the last update my game started to crash, main screen does not load properly and instead of the classic words like "new game", "load game" there are random letters and characters. Also when i wanted to load my saves it didn't save properly and i couldnt even enter any of the families. 

I don't have any mods or cc.

4 Replies

  • M4G6I3​  What happens when you try to load a save?  You can probably still click the random letters.  This is  known issue when the game can't read part of the data for the most recent household, but other saves, or other households in the most recent save, may still be intact.

    Please also test a new save in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just try to start a new save and see what happens.

  • M4G6I3's avatar
    M4G6I3
    Seasoned Newcomer
    2 months ago

    When i try to load the game it opens up a world, where chosen houshold should be and i can't click on any house in any world. And when i tried to create a new houshold it almost immediatly turned off.

    I tried to start it with a clean folder, like you proposed. The game opens normally, but after a 1-2 seconds it turns off and this infomation pops up: "An error occurred that prevented the game from starting. Please try again later".

  • M4G6I3's avatar
    M4G6I3
    Seasoned Newcomer
    2 months ago

    Yes, it is this error. Thank you for your help and i will try those suggestions