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trineloe's avatar
trineloe
2 years ago
Solved

Geographical security (unable to shop in EA games, likely an outside US problem)

Sul sul, fellow Simmers! 
I'm from one of the Nordic countries, and I'm having some issues being able to pay in the EA games app or whatever we call it. 
I'm on PC, no mods, no CC, enough space on my pc, a card working everywhere else, and I have enough money on my account - just so we've covered the basics.

The issues seems to be about geographical security. I've tried to change the access in my bank so I can pay for stuff in North America as well. The access did not fix the problem.
EA informs me that my payment method (card) cannot be varified. I tried with paypal as well but with the same outcome. I get a text from my bank about geographical security and about changing it, which I have tried with North America, which seemed most likely. As you can understand, this was without luck.

Has anyone faced the same problem (and maybe found a helpful solution), or do anyone know the right geographical place for purchase? 

pc
  • trineloe's avatar
    trineloe
    2 years ago

    I may have finally figured out a solution myself after multiple tries today and yesterday. As I think I porobably won't be the only one with this problem, I will share this solution.


    Please note: This might be a European/Nordic issues do to all the security laws. 

    The issue might not be about the geographical location, but I did turn on North and Central America in my banking app. 
    However, you also have to make a chance in categories. Apparently, buying packs is not marked as online purchases, but games on the internet.
    However, I did still have to use my PayPal account instead of my card - therefore I will not call this the perfect solution.

    As my settings are in Danish, I've just translated to English. Therefore, see the translation as a guidance.

    In short: You may as well experience this problem if your default card settings does not accept games on the internet (under categories), and maybe, just maybe because the payment goes though North and Central America (but what the heck do I know). 

    Good luck!

    - As this worked for me, I see the problem as fixed and as a solution. However, if you have anything to add (or questions), please submit it. 🙂

1 Reply

  • trineloe's avatar
    trineloe
    2 years ago

    I may have finally figured out a solution myself after multiple tries today and yesterday. As I think I porobably won't be the only one with this problem, I will share this solution.


    Please note: This might be a European/Nordic issues do to all the security laws. 

    The issue might not be about the geographical location, but I did turn on North and Central America in my banking app. 
    However, you also have to make a chance in categories. Apparently, buying packs is not marked as online purchases, but games on the internet.
    However, I did still have to use my PayPal account instead of my card - therefore I will not call this the perfect solution.

    As my settings are in Danish, I've just translated to English. Therefore, see the translation as a guidance.

    In short: You may as well experience this problem if your default card settings does not accept games on the internet (under categories), and maybe, just maybe because the payment goes though North and Central America (but what the heck do I know). 

    Good luck!

    - As this worked for me, I see the problem as fixed and as a solution. However, if you have anything to add (or questions), please submit it. 🙂

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