Getting "Script call failed" from unlockable items in the Family inventory

I've seen this happen with outdated mods as well as recolors. Do you have any cc or mods? If so move your Mods folder to the desktop and see if that resolves the problem.

If it does, you will need to try a few items at a time to find what is causing the issue, then, see if that cc or mod has been updated.

@DarkAmaranth1966 I do not use CC or Mods of any kind.  I don't even know where the mods folder is but I assume the folder wouldn't have anything to do with it if I have never used it.

No, it should be empty. it's in Documents/Electronic Arts/The Sims 4/Mods.

Have you tried right clicking the game in Origin and choosing repair.

This was an issue a while back but, was fixed in a patch.

@DarkAmaranth1966 Yes  I repaired the game then logged out and logged back in still doing the same thing.

I have no idea what might cause it now but maybe we can find out.

Can you go to Documents/Electronic Arts/The Sims 4 and delete any "Last Exception files you see there while the game is closed (exited) then, go back into that game and try to place the object, then attach the Last Exception file it should create to a post here? (Use the browse button at the bottom of your reply to attach a file.)

I can read them a bit and, a Guru or CM around here can read them even better, that may tell us what the problem is.

@DarkAmaranth1966, Here it is (I think not that computer savvy).

I will tag @SimGuruNick on this but, to me it looks like you may have a bad save.

Still, before we abandon that save entirely, wait for Nick to look at it and, try doing a Clean Boot. and running the game, just to be 100% sure another process or program isn't causing the error. If that gets the object placed, you should be good to save and exit, then reboot as normal and go on playing.

Thank you @DarkAmaranth1966 if I continue to play this as is tho will that affect all other objects that get unlocked?  Could it affect all other saves as well? Maybe I'll just delete all my saves and start over, I'm not that great with computers and I'm terrified that I will mess up the game. 

Let Nick look at it and see for sure.

As for playing after this, no it shouldn't affect new saves once it's working.

Don't delete all of your saves, we can roll them back to before the error happened so you won't loose everything. Bad saves rarely repeat after a rollback.

I want to see what Nick thinks first but then, we can rollback if we need to.

@DarkAmaranth1966 Thank you again I'll check tomorrow to see what is what before I do anything.