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Jirachiking's avatar
Jirachiking
2 years ago
Solved

Getting Sims 4 to Launch without Steam

I have all my dlc for Sims 4 on the EA app and just basegame on steam, is there a way to buy the basegame for free through the EA app so I dont have to open Steam every time I want to play?
pc
Jirachiking's avatar
Jirachiking
2 years ago

I did it and tried to get it on the ap but now manage and download are my options instead of manage and play and the download button is gray and not click able 

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@Jirachiking  Please clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and restart your computer.

If that doesn't help, contact EA customer support and ask that the Steam version of Sims 4 be removed from your account (just the base game, make that clear).  To get the live chat option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-4&platform=&topic=missing-game&category=manage-my-account&subCategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

  • Jirachiking's avatar
    Jirachiking
    2 years ago

    I also see that in the ea app library  it says "an incompatible version of this game is installed on your device. Uninstall the steam version to launch." Could that be my issue?

  • Jirachiking's avatar
    Jirachiking
    2 years ago

    I Uninstalled from Steam and was able to launch the game but now my packs aren't showing up in game and it says they aren't installed. EA Help says it's an issue everyone is having right now but I was able to play before I unlinked my steam version 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Jirachiking  You should be able to install your packs through your EA App game library: click Sims 4 and select Manage > Manage add-ons.  If you see Download buttons, click them.  If you see the packs listed as already installed, please run searches for two or three of your missing packs.  Open a File Explorer window, click This PC in the left panel, and enter the folder name for one of the missing packs in the search field in the upper-right corner.  This is the full list of packs:

    https://sims4.crinrict.com/eng/extras-2/available-packs-dlc/

    For example, if you're looking for Seasons, you'd search for EP05 .  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.  Then repeat for one or two more packs.

  • Jirachiking's avatar
    Jirachiking
    2 years ago

    I actually got it to work after clearing the EA Launcher cache,  then uninstalling then restarting my computer and then clearing the EA Launcher cache again and then I was finally able to install everything again.  Thanks so for your help and suggestions!!

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