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amberd1024's avatar
amberd1024
4 years ago
Solved

Gifted Sims 4 Pack Not Downloading

I recently got a new hard drive and have been reinstalling my Sims 4 packs. All have been going fine, except for Snowy Escapes. It was gifted to me, unlike all the others, and won't download no matte...
downloads
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @amberd1024  That's quite odd.  Try doing a clean uninstall and reinstall of Origin.  This is for Windows:

    • Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
    • Clear Origin's cache.
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Origin from the list, and click Uninstall.
    • When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
    • If Revo finds any remaining registry entries, select all, delete, and click Next.
    • Revo will display "Remaining Data and Folders."  Select all of them except for the "Origin Games" folder, if it appears.  (This is where Sims 4 and other Origin games are installed by default.)  Delete the rest.
    • Close Revo, and restart your computer.

    Next, download the full Origin installer and run it.  Here's the direct download link:

    http://download.dm.origin.com/origin/live/OriginSetup.exe

    Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."

    For macOS, it's somewhat simpler:

    https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

    If you do have a Mac, please let me know, since it may matter going forward.  And although I don't think it should have an effect, let me know as well whether you're playing the Legacy Edition of Sims 4.  Origin has always allowed unsupported packs to download into the LE, but I figured it was worth asking anyway.

amberd1024's avatar
amberd1024
4 years ago
@puzzlezaddict Thanks for the information! Unfortunately, after doing all the steps, it still doesn't download.
puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@amberd1024  That's quite odd.  Try doing a clean uninstall and reinstall of Origin.  This is for Windows:

  • Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
  • Clear Origin's cache.
  • Download Revo Uninstaller (the free version is fine) from here.
  • Launch Revo, select Origin from the list, and click Uninstall.
  • When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
  • If Revo finds any remaining registry entries, select all, delete, and click Next.
  • Revo will display "Remaining Data and Folders."  Select all of them except for the "Origin Games" folder, if it appears.  (This is where Sims 4 and other Origin games are installed by default.)  Delete the rest.
  • Close Revo, and restart your computer.

Next, download the full Origin installer and run it.  Here's the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."

For macOS, it's somewhat simpler:

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

If you do have a Mac, please let me know, since it may matter going forward.  And although I don't think it should have an effect, let me know as well whether you're playing the Legacy Edition of Sims 4.  Origin has always allowed unsupported packs to download into the LE, but I figured it was worth asking anyway.

  • amberd1024's avatar
    amberd1024
    4 years ago
    @puzzlezaddict After following your instructions, the pack is finally downloading! Thank you so so so much!!!! I tried contacting EA Help like five times and either they were closed or they ignored my tweets. Who knows. Either way, thanks again! Have a great day!

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