WendyFallenAngel Your dxdiag lists a few serious crashes of the graphics driver, or one of them. This could definitely take out Sims 4 if it happened while you were playing. So please do a clean uninstall and reinstall of both drivers, as described here:
Use the newest Intel and Nvidia video drivers Dell provides for your laptop:
https://www.dell.com/support/product-details/en-us/product/g-series-15-5520-laptop/drivers
The proper order of operations here is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while your computer is offline.
I updated my drivers and my game is still doing the same thing, it is intermittent and happens more frequently if I am playing a scenario although it can still crash just switching to build/buy mode and back to live mode in a save without a running scenario.
Same! I just got a new PC and never played a scenario before, so I decided to do the PlantSim one. The first couple of times I went into build/buy, I got back to live just fine. But after that, it would remove the UI and gray out the ability to return to build/buy. Attempts to go to Manage Worlds or do anything else apart from the options menu just gave me a black screen. So frustrating!
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