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jah131078's avatar
jah131078
2 years ago
Solved

Graphic Card Unrecognizable - Sims 4

I just bought a new Lenovo LOQ 15APH8 gaming laptop (Ryzen 7 RTX 4060, 1TB SSD) and I have been unable to play Sims 4, upon initial login at the menu page (before selecting my Sim) a message appeared...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @jah131078  Try telling Windows to use the Nvidia card instead.  Open Windows Settings > System > Display > Graphics settings, click Browse, choose TS4_x64.exe from the list, and select the high-performance option.

    If that doesn't work, do you have any mods or custom content, and does it help to remove the files?  The Sims 4 crashes in your dxdiag are often (but not always) related to bad mods or cc.

    Your dxdiag also lists a couple of errors for the XBox gaming overlay, so please disable Game Mode and Game Bar, both under Windows Settings > Gaming.

    The unrecognized graphics card error can be ignored, as it alone doesn't affect how the game runs on sufficiently powerful hardware like yours.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@jah131078  Try telling Windows to use the Nvidia card instead.  Open Windows Settings > System > Display > Graphics settings, click Browse, choose TS4_x64.exe from the list, and select the high-performance option.

If that doesn't work, do you have any mods or custom content, and does it help to remove the files?  The Sims 4 crashes in your dxdiag are often (but not always) related to bad mods or cc.

Your dxdiag also lists a couple of errors for the XBox gaming overlay, so please disable Game Mode and Game Bar, both under Windows Settings > Gaming.

The unrecognized graphics card error can be ignored, as it alone doesn't affect how the game runs on sufficiently powerful hardware like yours.

jah131078's avatar
jah131078
2 years ago

Thank you, its now working. I tried your other fixes first but it do not help.  It clicked when you mentioned mods, I remembered I did previously use mods and while I had removed before reinstalling it made sense as the pool I was trying to delete was a mod - I ended up removing my save game play (it did not hold anything special as I played many families) and its worked fine since.

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