GRAPHICS

Question

Um ok so I opened up my Sims 4 game as soon as it turned 11 and the graphics are terribe. I can barely read the words and everything had red yellow and blue boxes aroud it? ive tried switching it to laptop mode.. ive tried everything&nbsp;😕mileysad:

crinrict · Answer

You have a mac with parallel desktop ? Is that correct ?

You don't seem to have a whole lot of RAM there.

Maybe lower settings ?

Answer

Hello,Could you post the 'System' and 'Display' sections of a DxDiag report please?http://help.ea.com/en/article/how-to-gather-dxdiag-information/Thanks,Cody

celnicbou · Answer

------------------System Information------------------Time of this report: 9/2/2014, 17:50:54&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Machine name: IE10WIN8&nbsp;&nbsp; Operating System: Windows 8 Enterprise Evaluation 32-bit (6.2, Build 9200) (9200.win8_gdr.130708-1504)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Language: English (Regional Setting: English)System Manufacturer: Parallels Software International Inc.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System Model: Parallels Virtual Platform&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BIOS: Default System BIOS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Processor: Intel(R) Core(TM) i5-4260U CPU @ 1.40GHz, ~2.0GHz&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Memory: 1024MB RAMAvailable OS Memory: 1024MB RAM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Page File: 839MB used, 1336MB available&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Windows Dir: C:\Windows&nbsp;&nbsp;&nbsp; DirectX Version: DirectX 11DX Setup Parameters: Not found&nbsp;&nbsp; User DPI Setting: Using System DPI&nbsp;System DPI Setting: 96 DPI (100 percent)&nbsp;&nbsp;&nbsp; DWM DPI Scaling: Disabled&nbsp;&nbsp;&nbsp;&nbsp; DxDiag Version: 6.02.9200.16384 32bit Unicode------------DxDiag Notes------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Display Tab 1: The file prl_umdd.dll,prl_umdd10.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).&nbsp; You may be able to get a WHQL logo'd driver from the hardware manufacturer.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sound Tab 1: The file prl_sound.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).&nbsp; You may be able to get a WHQL logo'd driver from the hardware manufacturer.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D:&nbsp;&nbsp;&nbsp; 0/4 (retail)DirectDraw:&nbsp; 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay:&nbsp; 0/9 (retail)DirectSound: 0/5 (retail)DirectShow:&nbsp; 0/6 (retail)------------------System Information------------------Time of this report: 9/2/2014, 17:50:54&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Machine name: IE10WIN8&nbsp;&nbsp; Operating System: Windows 8 Enterprise Evaluation 32-bit (6.2, Build 9200) (9200.win8_gdr.130708-1504)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Language: English (Regional Setting: English)System Manufacturer: Parallels Software International Inc.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System Model: Parallels Virtual Platform&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BIOS: Default System BIOS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Processor: Intel(R) Core(TM) i5-4260U CPU @ 1.40GHz, ~2.0GHz&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Memory: 1024MB RAMAvailable OS Memory: 1024MB RAM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Page File: 839MB used, 1336MB available&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Windows Dir: C:\Windows&nbsp;&nbsp;&nbsp; DirectX Version: DirectX 11DX Setup Parameters: Not found&nbsp;&nbsp; User DPI Setting: Using System DPI&nbsp;System DPI Setting: 96 DPI (100 percent)&nbsp;&nbsp;&nbsp; DWM DPI Scaling: Disabled&nbsp;&nbsp;&nbsp;&nbsp; DxDiag Version: 6.02.9200.16384 32bit Unicode------------DxDiag Notes------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Display Tab 1: The file prl_umdd.dll,prl_umdd10.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).&nbsp; You may be able to get a WHQL logo'd driver from the hardware manufacturer.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sound Tab 1: The file prl_sound.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).&nbsp; You may be able to get a WHQL logo'd driver from the hardware manufacturer.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D:&nbsp;&nbsp;&nbsp; 0/4 (retail)DirectDraw:&nbsp; 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay:&nbsp; 0/9 (retail)DirectSound: 0/5 (retail)DirectShow:&nbsp; 0/6 (retail)---------------Display Devices---------------

celnicbou · Answer

hello???

celnicbou · Answer

I can barely read the words and thier is yellow, red and blue boxes around everything. Please, I JUST WANT TO PLAY------------------System Information------------------Time of this report: 9/2/2014, 17:50:54&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Machine name: IE10WIN8&nbsp;&nbsp; Operating System: Windows 8 Enterprise Evaluation 32-bit (6.2, Build 9200) (9200.win8_gdr.130708-1504)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Language: English (Regional Setting: English)System Manufacturer: Parallels Software International Inc.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System Model: Parallels Virtual Platform&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BIOS: Default System BIOS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Processor: Intel(R) Core(TM) i5-4260U CPU @ 1.40GHz, ~2.0GHz&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Memory: 1024MB RAMAvailable OS Memory: 1024MB RAM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Page File: 839MB used, 1336MB available&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Windows Dir: C:\Windows&nbsp;&nbsp;&nbsp; DirectX Version: DirectX 11DX Setup Parameters: Not found&nbsp;&nbsp; User DPI Setting: Using System DPI&nbsp;System DPI Setting: 96 DPI (100 percent)&nbsp;&nbsp;&nbsp; DWM DPI Scaling: Disabled&nbsp;&nbsp;&nbsp;&nbsp; DxDiag Version: 6.02.9200.16384 32bit Unicode------------DxDiag Notes------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Display Tab 1: The file prl_umdd.dll,prl_umdd10.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).&nbsp; You may be able to get a WHQL logo'd driver from the hardware manufacturer.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sound Tab 1: The file prl_sound.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).&nbsp; You may be able to get a WHQL logo'd driver from the hardware manufacturer.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D:&nbsp;&nbsp;&nbsp; 0/4 (retail)DirectDraw:&nbsp; 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay:&nbsp; 0/9 (retail)DirectSound: 0/5 (retail)DirectShow:&nbsp; 0/6 (retail)---------------Display Devices---------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Card name: Parallels Display Adapter (WDDM)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manufacturer: Parallels&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Chip type: Virtual Adapter&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DAC type: Integrated RAMDAC&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Type: Full Device&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Key: Enum\PCI\VEN_1AB8&amp;DEV_4005&amp;SUBSYS_04001AB8&amp;REV_00&nbsp;&nbsp;&nbsp;&nbsp; Display Memory: 511 MB&nbsp;&nbsp; Dedicated Memory: 256 MB&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shared Memory: 255 MB&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Current Mode: 1440 x 900 (32 bit) (60Hz)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor Name: Generic Non-PnP Monitor&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor Model: Parallels Vu

Forum Discussion

GRAPHICS

8 Replies

Featured Places

The Sims 4 Technical Issues - PC

Recent Discussions

Gaming laptop for Sims 4 with all packs

Something is wrong with my sims 4

Game Randomly Crashes - Cant find a Fix

Not able to save the game

Sims 4 download: Missing Files