Grey Screen on the world map

Hi @AgnieszkaMaria81 

moving this to tech for troubleshooting.

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Dear Crintict Here is my latest dxdiag from today Sorry for late response but I get a flue and I do not feel well .

Hi @AgnieszkaMaria81 

sorry to hear you're feeling ill. Hope you get better soon.

Your graphics card could do with a driver update.

You should be able to get the newest one through either the GForce Experience if you have that installed or the Nvidia page: https://www.nvidia.com/Download/index.aspx?lang=en-us

Just have the site detect your card.

Other than that: Is it just happening with spa lots and restaurants or others as well ?

Dear Crinict The grey screen appears only at the first 2 lots that the game shows the restaurant and the spa than the game works normal. I updated my graphic card to the newest version and change the screen asus splendet utility to normal. before I used eye care as default. I tried then to start the game again the grey screen doesn't  shown. Now I uninstalled the game , cleaned with ccleaner and then reinstall the game again.I hope that this will help. 

I tested It again other lot also from gallery are working fine only the first two that are shown by the beginning of my game are causing it,

The White Restaurant that show on the begining of the game  from Dine Out and the Spa Zen from Spa Game pack. I don't know their names in English. When you open your home game gallery  are the first from Dine Out and Spa Day Game pack. When I install tchem frome the home game library their are installing fine without problem but When I install tchem When the game shows these lots that is the problem. Sorry for late response.

I tried all spas and restaurants and don't have an issue with them

Might be some corrupted user file.

If you haven't done so, try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Hi Crinrict I have reistalled the game  and started a new game. So far No Grey bug . I will put now my mods 1 by 1 and see what happens. .