Forum Discussion

aliceisalive199's avatar
aliceisalive199
2 years ago

Growing Together refusing to download on EA App

I just purchased the Growing Together expansion pack and no matter what I've done, I can't seem to get it to download. I don't have any mods installed, I've repaired and uninstalled and reinstalled t...
pc
sharonkm's avatar
sharonkm
2 years ago

Same here I bought it and it won't download. It shows I own it but will not downlod the content.

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hey there @aliceisalive1994 & @sharonkm 

Please run through the steps listed out here and let me know if you're able to download your content then:

  • Open task manager, locate EA Background Service, and end task
  • Clear the cache for the EA app
  • Run the EA app as an administrator 
  • Check for any background applications blocking the EA App
  • Try lowering your User Access Control Settings:
    • Close the EA app
    • Click the Windows button and type "UAC" in the search field
    • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
    • Click Okay the bottom of the window
    • Open the EA app client and try starting the download again
  • aliceisalive199's avatar
    aliceisalive199
    2 years ago

    I've started up the processes on all of them but my computer has been acting very laggy every since I tried to download it originally. As soon as I have an update I'll post! 

  • sharonkm's avatar
    sharonkm
    2 years ago

    Still won't let me download, I even tried uninstalling the ea app and reinstalling it and nothing. 

    How do I get a refund on this expnsion pack?

  • DolphineQ's avatar
    DolphineQ
    2 years ago

    NONE of these steps works.
    The app doesn't even SHOW that I purchased Growing Together.
    This is really not acceptable from a multibillion dollar company.
    Give us Origin back, it at least registered when we purchased games and let us install them!

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @sharonkm 

      To get a refund processed, you'll need to contact live support as this isn't something we can do for you over the forums- please contact live support from the help site here so they can look into your refund eligibility with you. 

      @DolphineQ 

      If the app isn't showing that you own Growing Together, it's sounding like there was an issue with the purchase details for this transaction that live support will need to investigate further- here on the forums, we don't have access to your account details to see what's going on. You can reach out to live support from the site here so they can review your account details with you a bit further. 

      • sharonkm's avatar
        sharonkm
        2 years ago

        I've tried live support and got no refund. 

        My games showing I own it but it won't let me download it. On manage worlds the new world says that I preordered but it not yet available for download??

        I didn't preorder I bought it today.

    • sharonkm's avatar
      sharonkm
      2 years ago

      Also the request a refund page is also not working, the form is grayed out and you can't type anything in it

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