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aliceisalive199's avatar
aliceisalive199
2 years ago

Growing Together refusing to download on EA App

I just purchased the Growing Together expansion pack and no matter what I've done, I can't seem to get it to download. I don't have any mods installed, I've repaired and uninstalled and reinstalled t...
pc
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hey there @aliceisalive1994 & @sharonkm 

Please run through the steps listed out here and let me know if you're able to download your content then:

  • Open task manager, locate EA Background Service, and end task
  • Clear the cache for the EA app
  • Run the EA app as an administrator 
  • Check for any background applications blocking the EA App
  • Try lowering your User Access Control Settings:
    • Close the EA app
    • Click the Windows button and type "UAC" in the search field
    • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
    • Click Okay the bottom of the window
    • Open the EA app client and try starting the download again
aliceisalive199's avatar
aliceisalive199
2 years ago

I've started up the processes on all of them but my computer has been acting very laggy every since I tried to download it originally. As soon as I have an update I'll post! 

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