There's no live support to be found on the link you sent.
I can only send emails or go for generic questions and answers...
@DolphineQ If you're not seeing the option for live chat, change the location in your browser window to U.S. or U.K., or choose a slightly different category of issue.
@sharonkm The refund request form will only list purchases that are eligible for refunds, which Growing Together is not by default. (Sims 4 packs are treated as DLC and therefore not eligible.) That doesn't mean you can't get a refund, only that you'll need to talk to an actual person, in real time, to get one. If the support rep you're dealing with doesn't want to help, be persistent, or walk away and come back later.
