Forum Discussion

Sweetheart8's avatar
Sweetheart8
Not applicable
3 years ago

having issue with growing together and bathroom clutter

I have bought the growing together pack and the bathroom clutter kit over two months ago. I still can't play them. They are both saying restart to use. I have reached out  to EA and I have done everything that I can think of to do and still nothing is working!! Can anyone on here help me out? This is getting so frustrated! I spent nearly $50.00 on these games not to be able to play them! 

(cm edit - moving to sims board)

14 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Sweetheart8  Please just run the search I described and post the results here.  I would like to help you, but I can't unless I know what's actually happening on your computer.

  • Hi, i have the same issue with growing together. i have also reached out and haven't heard from them since. I hope they can fix the issue.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @blackdiphylleia  Please run a search for EP13 , which is the folder for Growing Together.  Open a File Explorer window, click This PC in the left panel, and enter EP13 in the search field in the upper-right corner.  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.

  • Sweetheart8's avatar
    Sweetheart8
    Not applicable
    3 years ago

    How long have you had this problem?


    @blackdiphylleia wrote:

    Hi, i have the same issue with growing together. i have also reached out and haven't heard from them since. I hope they can fix the issue.