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cd11b5ab2083882's avatar
cd11b5ab2083882
2 months ago
Solved

Help - Sims 4 randomly crashes

Hi, Since I am new to this world I need help about this. I am really frustrated about this ! Will wait if you need anything else ! Tried a lot of things includin REINSTALL, Moving all the files f...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 months ago

    @cd11b5ab2083882e  The first crash looks like the kind of error we see with newer, high-end Intel processors that the motherboard overclocks by default.  This can be fixed with a BIOS update, if one is available, so please look for one on the support page for your exact model motherboard.  (Google the model number and look for the Asus specs/support page.)  Your current version is 2801, and if there's a newer version, install that and test.

    If that doesn't help, or there is no newer version, boot into BIOS and CPU turbo boost, which will probably be buried somewhere within Advanced settings.  It might also be called something slightly different, but Turbo should be in the name.

    The second error could be due to this overclocking as well, or it could be an in-game issue.  The key here is the faulting module: python37_x64.dll for the overclocking problem, Simulation_x64.dll for a variety of more generic issues.

    Neither of these errors is related to the graphics driver, at least not directly, so hopefully reinstalling the driver cleared up those errors (LiveKernelEvent 141).  But let me know if you see any more of them.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

@cd11b5ab2083882e  Thanks for the dxdiag.  Most of the errors it lists are serious crashes of the graphics driver, so please do a clean uninstall and reinstall of the driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

If you get another crash, please try to play again, so there are two new crashes.  Then look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for errors that happened at exactly the time of your most recent Sims 4 crashes, specifically after reinstalling the driver.  If you find any, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

I do want two RM crash reports just to be sure.  If they're identical, you can post only the one and let me know the other is the same.

  • cd11b5ab2083882's avatar
    cd11b5ab2083882
    2 months ago

    First crash !

    Description
    Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game-cracked\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: TS4_x64.exe
    Application Version: 1.111.102.1030
    Application Timestamp: 67367823
    Fault Module Name: python37_x64.dll
    Fault Module Version: 3.7.150.1013
    Fault Module Timestamp: 60905efa
    Exception Code: c0000005
    Exception Offset: 0000000000050e3c
    OS Version: 10.0.26100.2.0.0.256.48
    Locale ID: 2057
    Additional Information 1: 0127
    Additional Information 2: 0127466a766b93ad01d2b3fadc6b7979
    Additional Information 3: e87b
    Additional Information 4: e87bc214d599a9f84bd85d0288b527a6

    Extra information about the problem
    Bucket ID: 689aa347269cf2dffa0d198fdfcb25d8 (1877184725409015256)

    Second crash !

    Description
    Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game-cracked\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: TS4_x64.exe
    Application Version: 1.111.102.1030
    Application Timestamp: 67367823
    Fault Module Name: Simulation_x64.dll
    Fault Module Version: 1.200.0.643
    Fault Module Timestamp: 673677d2
    Exception Code: c0000005
    Exception Offset: 0000000000a33a79
    OS Version: 10.0.26100.2.0.0.256.48
    Locale ID: 2057
    Additional Information 1: b067
    Additional Information 2: b067aad8a9754c3df469f8b1fe095f53
    Additional Information 3: 3708
    Additional Information 4: 3708e138496b058fabcf2d6b7bace5fd

    Extra information about the problem
    Bucket ID: dcabe829ee610da56ae1be76306a8745 (1937038729573730117)

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 months ago

      @cd11b5ab2083882e  The first crash looks like the kind of error we see with newer, high-end Intel processors that the motherboard overclocks by default.  This can be fixed with a BIOS update, if one is available, so please look for one on the support page for your exact model motherboard.  (Google the model number and look for the Asus specs/support page.)  Your current version is 2801, and if there's a newer version, install that and test.

      If that doesn't help, or there is no newer version, boot into BIOS and CPU turbo boost, which will probably be buried somewhere within Advanced settings.  It might also be called something slightly different, but Turbo should be in the name.

      The second error could be due to this overclocking as well, or it could be an in-game issue.  The key here is the faulting module: python37_x64.dll for the overclocking problem, Simulation_x64.dll for a variety of more generic issues.

      Neither of these errors is related to the graphics driver, at least not directly, so hopefully reinstalling the driver cleared up those errors (LiveKernelEvent 141).  But let me know if you see any more of them.

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