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KittyCatBLD's avatar
KittyCatBLD
Rising Newcomer
2 years ago

Help! EA keeps uninstalling Sims 4 and add-ons. Won't redownload

A few weeks ago, I noticed Island Living, Get to Work, and Strangerville were no longer working in-game. It states I own it in Origin, but it will not work and shows that I need to buy it when I play...
pc
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hello @KittyCatBLD,

Are you playing through the EA app, or Steam? What's the exact error message you're seeing about your account- could you attach a screenshot of this error to your post here for me please? 

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