Forum Discussion

Seasoned Novice

10 days ago

Solved

Help! I can't find where to download

For Rent and Adventure Awaits are telling me that I neeed to download. These packs were a gift which I submitted a code for to get them. I don't remember seeing the download button for them whe...

expansion packs

EA_Solaire
5 days ago
DSimsmom It looks like these codes were for the preorder content only, and not the full pack.

You'd need to contact the retailer you purchased these codes from for a refund or replacement code. Please also see the post here for more information on where to safely purchase your packs.

DSimsmom

Seasoned Novice

7 days ago

I got my codes form Loaded

EA_Solaire

Community Manager

5 days ago

DSimsmom It looks like these codes were for the preorder content only, and not the full pack.

You'd need to contact the retailer you purchased these codes from for a refund or replacement code. Please also see the post here for more information on where to safely purchase your packs.

DSimsmom
Seasoned Novice
5 days ago
So please tell me why this says that I own it. I didn't download the pack. Why can't you go into my account and fix it. I have shown several screenshot that say that I own these packs. What more do you need?
- EA_Solaire
  Community Manager
  5 days ago
  DSimsmom You can reach out to live support here to verify which content you've purchased with these codes.
  - DSimsmom
    Seasoned Novice
    5 days ago
    I don't understand why I have to go thru all of these. Your system shows that I own it. This was purchased last Tuesday. I made the error and didn't hit the download button. There was no promotional content for these packs.