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Mine is doing this too. It loads a white screen, and then crashes and goes back to the EA app. I hope that this can be fixed soon. I've done everything I can think of.
- puzzlezaddict4 months agoHero+
oliviamay200 Your dxdiag shows that Sims 4 is crashing because the Intel graphics driver is crashing. But the game shouldn't be using the integrated graphics chip at all. Are you playing with the laptop plugged in and charging, or running on battery? It might default to the iGPU on battery, and you'd get worse performance anyway, so please plug in the laptop before trying to play.
Either way, please also update the Nvidia graphics driver. You can get the newest version here:
https://www.nvidia.com/en-us/drivers/
Select GeForce, RTX 30 series (notebooks), 3050 ti, Windows 10, and download the Game Ready Driver. Run it as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method, and check the box to perform a clean install. Restart afterwards and before trying to play.
If all that doesn't help, tell the game to use the Nvidia GPU. Right-click the desktop and select the Nvidia Control Panel, choose Manage 3D Settings > Program settings, find ts4_x64 on the list, and select the high-performance Nvidia option.
- oliviamay2004 months agoNew Novice
Thank you for your response. I've tried both of these with the same results. I'm plugged into the charged now. Going to run a new dxDiag.
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