Forum Discussion

Anonymous's avatar
Anonymous
8 years ago
Approved

Help! My sims 4 won't install on my new computer

So, on my old computer, i had the Sims 4 and still had it in my library so all was fine. Then my computer broke and when it worked again, all files including the EA game folder on the actual computer was lost. I got a new computer and i have origin on it but naturally the code says it has already been used, but it's the same origin account. Do I have to buy a new copy of the game or is there a way to solve this?

2 Replies

  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @naughtyninja2911  You need to use the same login (email) and password you used to activate the game the first (and only) time - you can only activate the game once. Once activated the code is locked to that account and you HAVE to use that account.