Help with bug issue

I am asking for some assistance. This is my first bug report ever- I am playing on my ps5 and I have two major bugs that are preventing me from playing the game. 1. Random fire in the ceiling when the game starts. 2. The controller buttons won’t work for longer than 5 minutes. Results into having to close the game and start all over repeating the game play until it stops again. 

im very frustrated it has been a week and i cant play the game.