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crinrict
10 years agoHero+
That is a bit weird.
Try deleting your cache files: http://sims4.crinrict.com/en/2014/09/delete-cache-files/
10 years ago
Thanks for the suggestion I tried it but didn't work ☹️
- crinrict10 years agoHero+
Then you probably need to contact a game advisor so they can check your account
Game advisors can be found through live chat or call-back
- https://help.ea.com/en/contact-us/
- Click on the orange NEXT button
- Select a platform
- Click on the orange NEXT button
- Select a topic and describe your problem in a few words
- Click on the orange NEXT button
- Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
In Details here: How to contact a Game Advisor using the new EA Help page
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