Hi,I’m encountering an issue where my Sims 4 game refuses to open after the latest update. I’ve followed all the usual troubleshooting steps, including:Restarting the game and my computer.Verifying the game files.Deleting cache files.Disabling mods and custom content.Updating my graphics drivers.Running the game as an administrator. Despite these efforts, the game continues to fail to launch. I’d appreciate any further assistance or guidance on resolving this issue. Please let me know if you need any additional information. Thank you for your help!

I to am having this issue. The game gets stuck on an infinite loading screen. I have done all the tricks: Removed modsClean folderRemoved cacheprayedNone of it works. The game is pretty much useless now. I wish I would have spent the money elsewhere. I ask for help and get "Buy the new pack* No. Maybe one this *^*&^&%&^& game is fixed.

I'm having the same problem i even uninstalled and wiped out all the files from my computer that involves the EA app and the sims 4 and it still won't open

I've tried all the same steps, including playing with a clean folder. Attaching my dxdiag file puzzlezaddict

simprincessofATL Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit. If you still can't play, please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons. RoniRvnge I'd like a dxdiag from you as well.

Did you try repairing the game?

Help? | EA Forums

18 Replies

RoniRvnge
Rising Newcomer
2 months ago
I'm having the same problem i even uninstalled and wiped out all the files from my computer that involves the EA app and the sims 4 and it still won't open
puzzlezaddict
Hero+
2 months ago
simprincessofATL Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit.

If you still can't play, please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

RoniRvnge I'd like a dxdiag from you as well.
devilknigh71
Seasoned Rookie
2 months ago
Did you try repairing the game?
mleplvr
Seasoned Newcomer
2 months ago
I've tried all the same steps, including playing with a clean folder. Attaching my dxdiag file puzzlezaddict
DxDiag.txt104 KB
xingbell
New Novice
2 months ago
I to am having this issue. The game gets stuck on an infinite loading screen. I have done all the tricks:
Removed mods
Clean folder
Removed cache
prayed
None of it works. The game is pretty much useless now. I wish I would have spent the money elsewhere. I ask for help and get "Buy the new pack* No. Maybe one this *^*&^&%&^& game is fixed.
IrisArale
Rising Newcomer
2 months ago
I'm having a similar problem since the last update. I can open the game and I can play in CAS. But when I try live mode or build mode it gets stuck on a loading screen! I've also tried all the tricks :(((
mleplvr
Seasoned Newcomer
2 months ago
I fixed my frozen loading screen using the tips from this thread! https://answers.ea.com/t5/PC/Sims-4-Crashing-Freezing-Lag-Surface-Pro-7/m-p/13452226/highlight/true#M270798
not sure if it will help anyone else, but i hope so!
puzzlezaddict
Hero+
2 months ago
xingbell Please post a dxdiag too; instructions are above.

IrisArale Did you remove your Mods folder? If so, and it didn't help, please post a dxdiag as well.
badevi
Seasoned Newcomer
2 months ago
me pasa igual he intentado todo lo que habéis dicho pero nada funciona
DxDiag.txt100 KB
estterr
Rising Newcomer
2 months ago
I have the same problem since the last update :(