Help?

I'm having the same problem i even uninstalled and wiped out all the files from my computer that involves the EA app and the sims 4 and it still won't open

simprincessofATL  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit.

If you still can't play, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

RoniRvnge  I'd like a dxdiag from you as well.

Did you try repairing the game? 

I've tried all the same steps, including playing with a clean folder. Attaching my dxdiag file puzzlezaddict 

I to am having this issue. The game gets stuck on an infinite loading screen. I have done all the tricks: 

• Removed mods
• Clean folder
• Removed cache
• prayed

None of it works. The game is pretty much useless now. I wish I would have spent the money elsewhere. I ask for help and get "Buy the new pack* No. Maybe one this *^*&^&%&^& game is fixed. 

I'm having a similar problem since the last update. I can open the game and I can play in CAS. But when I try live mode or build mode it gets stuck on a loading screen! I've also tried all the tricks :(((

I fixed my frozen loading screen using the tips from this thread! https://answers.ea.com/t5/PC/Sims-4-Crashing-Freezing-Lag-Surface-Pro-7/m-p/13452226/highlight/true#M270798

not sure if it will help anyone else, but i hope so!

xingbell  Please post a dxdiag too; instructions are above.

IrisArale  Did you remove your Mods folder?  If so, and it didn't help, please post a dxdiag as well.

me pasa igual he intentado todo lo que habéis dicho pero nada funciona 

I have the same problem since the last update :(