Could you post this info:
Sorry crin, but I really dont know what you mean, my OS is windows 8.1 btw, also thanks for replying to us... and i just realised that the Electronic Arts folder in Documents is empty, ive tried repairing game files but it didnt work.
On windows 8 you need to go to the tiled view and click on the magnifying icon
Here's instructions with pics: http://sims4.crinrict.com/en/2014/09/critical-events/
No readings came up on the window so i went into All Problem Reports and found this, only problem is it might not be the right one. This problem has been happening for a while now so it could be.
Here it is:
Source
The Sims™ 4
Summary
Stopped working
Date
07/09/2014 15:31
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4.exe
Application Version: 1.0.671.10
Application Timestamp: 54096859
Fault Module Name: TS4.exe
Fault Module Version: 1.0.671.10
Fault Module Timestamp: 54096859
Exception Code: c000001d
Exception Offset: 01a53a08
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 6153
Additional Information 1: a72a
Additional Information 2: a72a9c7e0337d2737dbb07493223bd05
Additional Information 3: 6c50
Additional Information 4: 6c5097de823a3e51b660ece130907599
Extra information about the problem
Bucket ID: 8a3de26f558b880d4e8818485d92eb5c (73499344463)
Is that the newest one ? Seems that's from a while ago.
Did you try renaming the user folder: http://sims4.crinrict.com/en/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/
