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autumnkinloch's avatar
autumnkinloch
Seasoned Newcomer
2 days ago

Never Ending Loading Screen, Crashes, and Lag

My Sims game has been unplayable for months now. Everytime I load the game I am stuck on the loading screen forever. If it loads, whenever I start my current save it either will crash or remain stuck in the loading screen. I started  new save and the lag in cas was unbearable. I have deleted all of my cc, I have no mods, I have repaired my game many times, I have deleted my caches, cleared up space on my laptop, restarted my computer and nothing has been working. 

cc or mods removed
corrupted save
crashing
lag

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    22 hours ago

    Hi autumnkinloch​ 

    Could you post your Computer's DxDiag?

    • Press Windows-Key + R
    • Type: DxDiag
    • Click on Save all Information.
    • Attach the Text File to your post

    also for the endless loading: 

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    - Delete the ones you have
    - Trigger the error again
    - Check if new ones are created
    - If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

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