@MightyPatrik As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If the game still hangs on the loading screen, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I did not work sadly.
My DxDiag is linked down.
@MightyPatrik The Sims 4 errors are somewhat generic but could be related to your graphics driver. So even though your driver is relatively new, please update it. You can get the newest driver from Nvidia here:
https://www.nvidia.com/Download/driverResults.aspx/209129/en-us/
Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method and check the box to perform a clean install. Restart your computer when you're done and before trying to play.
If you run into the same issue, please try forcing the game to launch in windowed mode. Go into Documents > Electronic Arts > The Sims 4, open options.ini, search for fullscreen , and set it to 0 (zero).
Hello again! So much thanks for your help and time <3
I have tried to do what you have told and my Sims 4 still just load.
It's like I open ´Sims 4 > The intro plays > Loading screen that will just go on forever. I have tried to wait 30 min on the loading screen but nothing happened. I have tried to download the Nvidia with the Custom settings and tried to do it in window mode. My screen is 2560 x 1440. So I have before used the options and changed the resolution to 2560 x 1440.
@MightyPatrik Please try playing in a new admin Windows account. Make it local, as in, don't link it with your Microsoft account. Don't bring over any content from your other account either, and don't download any mods or custom content. You'll be able to launch Sims 4 without reinstalling anything, but your saves and other user content won't be available. That can be addressed later; for now, just let me know whether it works.
Community Manager
