@MightyPatrik The Sims 4 errors are somewhat generic but could be related to your graphics driver. So even though your driver is relatively new, please update it. You can get the newest driver from Nvidia here:
https://www.nvidia.com/Download/driverResults.aspx/209129/en-us/
Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method and check the box to perform a clean install. Restart your computer when you're done and before trying to play.
If you run into the same issue, please try forcing the game to launch in windowed mode. Go into Documents > Electronic Arts > The Sims 4, open options.ini, search for fullscreen , and set it to 0 (zero).
Hello again! So much thanks for your help and time <3
I have tried to do what you have told and my Sims 4 still just load.
It's like I open ´Sims 4 > The intro plays > Loading screen that will just go on forever. I have tried to wait 30 min on the loading screen but nothing happened. I have tried to download the Nvidia with the Custom settings and tried to do it in window mode. My screen is 2560 x 1440. So I have before used the options and changed the resolution to 2560 x 1440.
@MightyPatrik Please try playing in a new admin Windows account. Make it local, as in, don't link it with your Microsoft account. Don't bring over any content from your other account either, and don't download any mods or custom content. You'll be able to launch Sims 4 without reinstalling anything, but your saves and other user content won't be available. That can be addressed later; for now, just let me know whether it works.
Hey! <3
I have done what you told me but sadly wtihout any luck. The game still just load....
And about my saves files, I have no problems with deleting them at all.
@MightyPatrik Please do a clean uninstall and reinstall of Sims 4:
Uninstall the EA App with Revo as well. I don't have instructions for that at the moment, but the process should be straightforward. Restart again when you're done.
Install the EA App, then create a new folder into which you'll install Sims 4. The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.
When reinstalling, use the new Windows account you created, not your main one. And if you use a third-party antivirus, please disable it entirely before reinstalling, and don't reenable it until you've tested the game once. As long as you're not doing anything else at the same time, your computer should be safe.
If this doesn't help, please post a new dxdiag.
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