@MightyPatrik Please try playing in a new admin Windows account. Make it local, as in, don't link it with your Microsoft account. Don't bring over any content from your other account either, and don't download any mods or custom content. You'll be able to launch Sims 4 without reinstalling anything, but your saves and other user content won't be available. That can be addressed later; for now, just let me know whether it works.
Hey! <3
I have done what you told me but sadly wtihout any luck. The game still just load....
And about my saves files, I have no problems with deleting them at all.
@MightyPatrik Please do a clean uninstall and reinstall of Sims 4:
Uninstall the EA App with Revo as well. I don't have instructions for that at the moment, but the process should be straightforward. Restart again when you're done.
Install the EA App, then create a new folder into which you'll install Sims 4. The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.
When reinstalling, use the new Windows account you created, not your main one. And if you use a third-party antivirus, please disable it entirely before reinstalling, and don't reenable it until you've tested the game once. As long as you're not doing anything else at the same time, your computer should be safe.
If this doesn't help, please post a new dxdiag.
Hey. I tried to do what you told me, but with out luck again.
I have made a video this time where you can se how the problem is.
Then i open sims 4 its get 1920x 1200 and my screen is 2560x 1440 that is why sims is like that on video
I stop the video because it will just go and load forever and never let me come into the start menu.
The link to the video: https://www.youtube.com/watch?v=KlTYC0IQBqY
DxDiag is also linked down below
I'm still so happy for your help <3
@MightyPatrik Please unplug your second monitor and restart your computer, then try again.
You can also force the game to open at a 2560x1440 resolution. Again in options.ini, search for resolutionheight and set it to 1440, then search for resolutionwidth and set it to 2560. If you run into the same error, please go back to options.ini and let me know whether the settings are still what you specified. Please check the fullscreen/windowed setting too, as in, let me know if it's reverted since you changed it.
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