5 years ago
Hi Guys!
I have a problem with my game freezing. I have had the base game for 2 weeks and my laptop is 2 months old. I don't want to buy the expansions until I have this problem fixed. Laptop: HP Notebook 1...
@Royalmodern There are a couple different significant errors listed in your dxdiag, both of which should be addressed. Please first open a File Explorer window and enter C:\Windows\Minidump in the address bar. For any recent (in the last three or four days) files you see, right-click and select Copy, then right-click on the desktop and select Paste. From there, please upload the files to a third-party filehosting site and link it here. If there are a number of files, you can zip them together first: highlight them all, right-click and select Send to > Compressed (zip) file, and you'll get one .zip.
Please also link the driver download page for your HP laptop. I can't be sure I'm looking at the correct page, and I don't want to link the wrong download(s), but you can find it yourself. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your laptop's serial number, choose the OS (Windows 10) if necessary, and you'll land on the driver download page for your laptop. Please link it here. The download page doesn't have any information specific to your own system, just downloads for your model.
@puzzlezaddict no files were found at all.