Forum Discussion

MotherOfNight's avatar
MotherOfNight
2 years ago
Solved

High School Years refusing to download.

I am currently trying to download the Add-on but it is absolutely refusing to work. It always says preparing and then after a few minutes I get the following error message: "There's a problem with yo...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @MotherOfNight  You'll need to contact EA customer support to have the purchase cancelled so you can try it again.  There's no way to fix this from your end.

MotherOfNight's avatar
MotherOfNight
2 years ago

I checked and it says Processing. Since 30. June 2022. In the library it shows up as owned.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@MotherOfNight  You'll need to contact EA customer support to have the purchase cancelled so you can try it again.  There's no way to fix this from your end.

  • MotherOfNight's avatar
    MotherOfNight
    2 years ago

    Thank you so much! I cancelled it in the history and was able to buy it again. Now the download already finished.

    I can not thank you enough for your help!!!

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,517 PostsLatest Activity: 33 seconds ago