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Lillybug2's avatar
Lillybug2
Seasoned Novice
2 days ago

Game is crashing my whole PC since Enchanted by Nature anyone else??

Ever since I downloaded the Enchanted by Nature expansion, my entire game has become unplayable. At first it would crash during normal gameplay, even in regular households without using fairy content. Then it started crashing during CAS or build mode. Now the game won’t even load it just crashes instantly. It’s not just the game crashing either my entire PC shuts off. I looked into it and found a “LiveKernelEvent 141” error, which is apparently a GPU-level crash caused by software. I use a high end Razer Blade Pro 17 laptop with a 2070 Super and no mod conflicts.

I’ve:
- Removed all mods and CC
- Repaired the game
- Cleared EA App cache
- Reset my Sims 4 folder
- Lowered graphics settings

Nothing works. Is anyone else experiencing this too? I’ve seen some posts on Reddit saying the same thing. Please comment if this is happening to you so EA actually listens.

3 Replies

  • Lillybug2's avatar
    Lillybug2
    Seasoned Novice
    2 days ago

    Ever since installing the Enchanted by Nature pack, The Sims 4 crashes my entire system — not just the game. My laptop literally shuts off after 10–30 minutes of gameplay. It even crashes in Build Mode or CAS with base game content only. Now the game won’t even load at all. This only started after downloading Enchanted by Nature. I removed all mods and CC and it still happens. I’ve cleared the EA App cache, repaired the game, and removed my Sims 4 folder. DxDiag attached — shows LiveKernelEvent 141, which is a GPU crash triggered by the game.

  • Lillybug2's avatar
    Lillybug2
    Seasoned Novice
    2 days ago

    Update: I've now posted this in the official Sims Discord and at least one other person confirmed a crash after installing the same pack. Hoping this gets more visibility soon my game is completely unplayable.

  • Lillybug2​  I've merged your posts into one thread in the PC tech section.  A system shutdown is a technical issue, not a game bug, as no software on public release should ever cause this kind of issue on a properly-maintained system.  And while there have certainly been more reports of game crashes post-expansion release, there hasn't been any noticeable increase in reports of shutdowns, at least not on this site and not relative to the total number of posts.

    As a side note, a LiveKernelEvent 141 is technically a video driver timeout.  The driver fails to respond in what Windows deems is a proper interval, two seconds by default, so Windows kills the driver.  This does not cause a system shutdown by definition—the "live" part of the error is in contrast to the "death" in a Blue Screen of Death, where Windows detects an error so severe that it initiates a system shutdown.  LiveKernelEvents are critical errors for sure, but not ones from which the session cannot recover.

    Your dxdiag lists two BSODs as well, both a page fault in a non-paged area, a type of invalid system memory reference.  This has several causes, including a bad driver, and the BSOD code itself doesn't give enough information to find the culprit.  But since we know that the graphics driver is crashing, let's start there, with a clean uninstall and reinstall of the Nvidia driver.  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    Rather than using the newest driver available, try the one from mid-March, just in case the newest version has some issue Nvidia hasn't addressed yet.  You can find older drivers here:

    https://www.nvidia.com/en-us/geforce/drivers/

    Choose Game Ready Driver as the Download Type to go back further.

    And yes, I realize you don't already have the newest driver installed, but a clean uninstall is more thorough than simply updating, even with the "perform a clean install" option in the installer software.

    As a side note, your laptop has an RTX 2080 Max-Q, not a 2070 Super.