Hotkeys and scroll stop working

Since the most recent update my hot keys and mouse scroll stop working randomly. The directional arrows stop working or do something different along with the WASD keys. All other keys either don't work or don't do what there supposed to. I've restarted the game, restarted the laptop multiple times. Sometimes it did nothing other times it would work from a few minutes to maybe an hour. I thought it was a laptop issue. However I've had a tech friend factory reset my laptop, which included uninstalling all packs and EA app. Reinstalling windows 11. He also did I BIOS update on me laptop aswell.  All was working fine on my laptop for 2 days untill he reinstalled the EA app and the Sims 4/any packs have. Everything was still working fine at this point. However by the time I loaded in to the game my mouse scroll and keyboard stopped working properly. I came out of the game a clicked to 'repair game' and restarted it. It worked for 5 minutes and stopped. I've also tried turning of the in game overlay as was suggested on a thread I saw, but this did nothing. As I said this has only happened since the last update.