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Rapunzel_Fitzh's avatar
2 years ago
Solved

How do I delete the incomplete update files

So while updating my The Sims 4, I noticed that the update was taking too much space that it might exceed the space I had left so I decided to stop the update (already like 90% complete tho). However, that doesn't seem to have deleted the already-downloaded update files. Is there anything I could do to recover the space wasted?

Ps. already tried to clear EA app cache, and deleted both the EA app, and the game but none of that seems to work

  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @Rapunzel_Fitzh  Please hit Windows key-R and enter %ProgramData% in the run box that appears.  Open the EA Desktop folder, right-click on each of the folders inside, select Properties, and look for any folder that's more than a trivial size.  For comparison, on a computer with only Sims 3 and 4 installed, my EA Desktop folder has five entries, and the entire folder is less than 5 MB in size.

    You can also check the sizes of the Electronic Arts and Origin folders inside ProgramData; mine are less than 1 MB each.  The idea here is not to delete everything—in fact, that may be detrimental in unpredictable ways–but to find the one folder that's much larger than it should be, then dig until you find the subfolder or file that you need to delete.

    Hit Windows key-R again and enter %AppData%.  You'll land inside the Roaming folder, but that's not what you need.  In the address bar, click AppData instead, then open the Local folder.  Check the sizes of the EADesktop, EALaunchHelper, Electronic Arts, and Origin folders.  If you find something excessively large inside one of them, that's what you need to delete.  Mine range from less than 1 MB to 30 MB.

    If this doesn't help, you'll need to brute-force it.  Click This PC in the left panel of the File Explorer window, then double-click the C drive.  Check the size of each of the folders inside.  Some will be large, for example the Program Files folder; the idea here is to figure out what's too large for its purpose.  If you don't see anything obvious, click View near the top of the window, then check the box next to Hidden Items, which will show normally-hidden files and folders.

    You can open the folders and look for anything you don't recognize that's large enough to account for the excess data, but before deleting anything, please list what you've found and ask.  Some of these folders have cryptic names but are absolutely essential, and deleting one of them could brick your computer.

6 Replies

  • @Rapunzel_Fitzh  Have you restarted your computer?  It may seem simple but can help here.

    Otherwise, how much free storage did you have originally, how much exists now that you've uninstalled Sims 4, and how much was free when you noticed the problem?  I can tell you where to go digging for hidden files, but the only way you'll know when you've found them all is to know how much extra space is currently occupied.

  • Rapunzel_Fitzh's avatar
    Rapunzel_Fitzh
    2 years ago

    Thank you for your reply, truly appreciate it. 

    So I tried restarting my computer, still didn't work. 

    So before the update, I had like 46 gbs left. When the update was 90% complete, it came down dramatically to 10 gbs left so I cancelled the update, uninstalled the game and the EA app (and some unnecessary apps). Now I have like 45 left which I think isn't quite right ☹️

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Rapunzel_Fitzh  The EA App sometimes budgets the entire size of an installed game for the update process.  That wouldn't explain the drop from 46 GB to 10—the Sims 4 base game is about 20 GB these days—but it might explain most of the problem, or perhaps the App allocated extra space to account for your installed packs.  At any rate, 45 GB free would be fine if you had Sims 4 currently installed but is not otherwise.

    Looking around, I think the easiest path here is to reinstall the EA App, then use Revo Uninstaller (the free version is fine) to completely remove the App.  This should find most, hopefully all, files in one sweep.  It's simpler than trying to figure out what to delete on your own.  I have instructions for uninstalling the EA App here, under the instructions for uninstalling Sims 4:

    https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12942151#uninstall

    The reason you need to reinstall the App first is that Revo won't detect it at all unless it's present.  But with the App installed, Revo can search for hidden files and present you a list of everything it finds.

    If you're still short on space, then we can try the manual approach.

  • Rapunzel_Fitzh's avatar
    Rapunzel_Fitzh
    2 years ago

    Okay I tried reinstalling the EA app and used Revo to uninstall the app. I still can't seem to get my storage back unfortunately ☹️

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Rapunzel_Fitzh  Please hit Windows key-R and enter %ProgramData% in the run box that appears.  Open the EA Desktop folder, right-click on each of the folders inside, select Properties, and look for any folder that's more than a trivial size.  For comparison, on a computer with only Sims 3 and 4 installed, my EA Desktop folder has five entries, and the entire folder is less than 5 MB in size.

    You can also check the sizes of the Electronic Arts and Origin folders inside ProgramData; mine are less than 1 MB each.  The idea here is not to delete everything—in fact, that may be detrimental in unpredictable ways–but to find the one folder that's much larger than it should be, then dig until you find the subfolder or file that you need to delete.

    Hit Windows key-R again and enter %AppData%.  You'll land inside the Roaming folder, but that's not what you need.  In the address bar, click AppData instead, then open the Local folder.  Check the sizes of the EADesktop, EALaunchHelper, Electronic Arts, and Origin folders.  If you find something excessively large inside one of them, that's what you need to delete.  Mine range from less than 1 MB to 30 MB.

    If this doesn't help, you'll need to brute-force it.  Click This PC in the left panel of the File Explorer window, then double-click the C drive.  Check the size of each of the folders inside.  Some will be large, for example the Program Files folder; the idea here is to figure out what's too large for its purpose.  If you don't see anything obvious, click View near the top of the window, then check the box next to Hidden Items, which will show normally-hidden files and folders.

    You can open the folders and look for anything you don't recognize that's large enough to account for the excess data, but before deleting anything, please list what you've found and ask.  Some of these folders have cryptic names but are absolutely essential, and deleting one of them could brick your computer.

  • Rapunzel_Fitzh's avatar
    Rapunzel_Fitzh
    2 years ago

    Omg!!! just did as you told and it worked!, I came across the folder titled "Origin Games", with the folder "The Sims 4" inside of it (in Program Files (x86)) which was around 21 GB, guess this is it!  

    Thank you very much <3 truly appreciate your help

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