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HuntWolfie's avatar
HuntWolfie
10 months ago
Solved

How do i fix my link ea account to steam and how do i get Sim's 4 to launch??

How do i get my EA linked to my steam account? I've tried to link them but i keep getting that my EA account is linked to another when its not... I've tried everything I've possible could and nothing...
pc
  • EA_Solaire's avatar
    EA_Solaire
    9 months ago

    @HuntWolfie 

    A Steam account can only be linked to one single EA account at a time- it sounds like this Steam account is currently linked to your boyfriend's EA account and not yours.

    If you need help changing which EA account the Steam is currently linked with, you'll want to contact the live support team so they can explore some options on this with you. You can reach out to live support for more help on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/ 

puzzlezaddict's avatar
puzzlezaddict
Hero+
10 months ago

@HuntWolfie  Does the ea.com page list the accounts as linked?

And again, you can't link a Steam account to your EA account as long as the system thinks you've ever had a different account linked.

HuntWolfie's avatar
HuntWolfie
10 months ago

No, it doesn't say its linked to anything. I only had it linked to my EA account, but when I logged into my account on my boyfriend's laptop and played it, it was fine and I could play just fine. After I got my laptop fix and logged into my account and tried to play it, it saying that it's linked to my boyfriend's account and I don't know why it's saying that when it never had.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi @HuntWolfie 

    Can you attach a screenshot to your post please of the exact error you're seeing when you try to link your accounts? 

    • HuntWolfie's avatar
      HuntWolfie
      9 months ago

      I dont know what to do....  all i did was logged into my EA Account on my boyfriend laptop and had no problem playing Sim's 4 on it, but when i logged into the Account on my laptop i cant and its saying its linked to my boyfriends steam account when he already has an EA account linked to his steam account. so i don't get what's goin on here or how to fix it.

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        9 months ago

        @HuntWolfie 

        A Steam account can only be linked to one single EA account at a time- it sounds like this Steam account is currently linked to your boyfriend's EA account and not yours.

        If you need help changing which EA account the Steam is currently linked with, you'll want to contact the live support team so they can explore some options on this with you. You can reach out to live support for more help on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/ 

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