Imma have to just run in circles until I find a solution
@robofoxartist When you say you "open in and out of the game," do you mean you're quitting the game and launching it again, or something else?
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict I mean like not quitting the game entirely but exiting out of fullscreen and watching youtube on opera
Also here is the dxdiag
I do like listening to music/videos while I play and I know seeing the comments it is best to only have the EA App on but I do like to multi task
@robofoxartist It's fine to multitask on your computer. Just play in "windowed fullscreen" (i.e. borderless) or windowed mode rather than fullscreen. Many games respond badly to alt-tabbing from fullscreen mode, including a lot of older ones and some that are much newer than Sims 4.
@citizen_cam Are you running any other apps alongside Sims 4, and does it help to close those before playing? Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Don't really see why I need to, I have literally changed nothing. But anyway.
@citizen_cam Your dxdiag lists a number of failed Windows updates and crashes of a component of the EA App. Your graphics driver is also quite old, which itself could explain the issue. So please start with a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Download the newest driver from Nvidia:
https://www.nvidia.com/Download/driverResults.aspx/205173/en-us/
Run the installer as an admin: right-click the download and select "Run as Administrator." Choose the Custom (not Express) install and click the box to perform a clean install. Restart again when you're done.
Finally, please force the EA App to try to update. Make sure the App and the EABackgroundService are NOT running in the Task Manager. Open this location:
C:\Program Files\Electronic Arts\EA Desktop\EA Desktop
and launch the EAUpdater.exe. If there's nothing to update, no harm done, but this should help if you're a build or two behind and the App hasn't been able to update on its own.
I'll try that out and I'll send you another dxaig file
Though I will add the more programs I have or alot of stuff going on Ig (idk but just a hypothesis.) the more likely it will have that white screen. Though I would still like to play in full screen mode and listen to music. But if it works with no programs running and I don't see a white screen, then I may just have to have my phone play the music on YouTube. Though if it still persists then it may be a bigger issue.
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