I bought the sims4 collection , but it only says it's being processed.

@woodysue33  You'll need to contact EA customer support for help.  Since you can't cancel the transaction yourself, a support rep will need to do so for you.  I would strongly recommend using live chat rather than email.  If you don't see the option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

Please also mention that the payment was taken from your account so that you can get a refund if necessary.