Forum Discussion

Newcomer

1 year ago

Solved

I bought the sims4 collection , but it only says it's being processed.

(I'm sorry that my English isn't smooth.) I bought the sims4 collection, but it only says it's being processed. I can't download it. The payment method says that the payment has been completed. I...

puzzlezaddict
1 year ago
@woodysue33 You'll need to contact EA customer support for help. Since you can't cancel the transaction yourself, a support rep will need to do so for you. I would strongly recommend using live chat rather than email. If you don't see the option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

Please also mention that the payment was taken from your account so that you can get a refund if necessary.

puzzlezaddict

Hero+

1 year ago

@woodysue33 You'll need to contact EA customer support for help. Since you can't cancel the transaction yourself, a support rep will need to do so for you. I would strongly recommend using live chat rather than email. If you don't see the option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

Please also mention that the payment was taken from your account so that you can get a refund if necessary.