Forum Discussion
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.72.28.1230
What expansions, game packs, and stuff packs do you have installed? Snowy escape, eco lifestyle, get to work, get famous, get together, cats and dogs, city living, discover university, island living, seasons, realm of magic, strangerville, jungle adventure, parenthood, vampires, dine out, spa day, outdoor retreat, paranormal, nifty knitting, tiny living, Moschino, my first pet, laundry day, toddlers, fitness, bowling night, vintage glamour, backyard, kids room, romantic garden, movie hangout, spooky, cool kitchen, perfect patio, luxury party.
Steps: How can we find the bug ourselves? not sure.
What happens when the bug occurs? build mode opens, but I cannot click on anything other than wallpaper.
What do you expect to see? I expected to be able to use build mode.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. downloaded the patch update from march 23rd 2021
I was extremely excited to use the new bunk beds, but was extremely disappointed my game was broken.
merging this with main thread. Sounds like mods still active issue.
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
- Custom content like clothing, hair, skins, make up ....
- ConfigOverride, if you have your own configuration files.
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
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