Forum Discussion
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@BellaBelleC Hi! I'm sorry you're having trouble. Unfortunately, this is probably not a bug but likely some of your CC may be corrupt or incompatible with the game. Please make sure you have the most recent version. You can check with the creator or at the site where you downloaded them. Do you have any mods? If so, you may need to update those as well. There are some known issues with some of the BuildBuy mods, like TOOL.
In the meantime, I suggest testing your mods/CC a little bit at a time. If you have a lot of mods/CC, the 50/50 method works best.
1. Divide your mods/CC in half (maybe make a folder on your desktop to hold the half you're taking out).
2. Before opening the game with the half you're testing, delete the localthumbcache.package file located in the Documents / Electronic Arts / The Sims 4 folder
3. If the game works with that half, test with the other half. (Again, delete that cache file before opening)
4. Once you know which half is causing the issue, divide those in half and test again (delete the cache file again).
5. Repeat the process until you find the culprit.
Hope this helps!
Thank you so much!
@BellaBelleC You're welcome. Please let us know if you're able to resolve the issue or not. 🙂