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Kcat1225's avatar
Kcat1225
5 years ago
Solved

I can't download sims 4 anymore

Hi. So I've been playing Sims 4 for a long time and I haven't had problems, but yesterday I tried to open Sims 4 and it wouldn't open at all. Nothing would pop up no matter how many times I clicked s...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @Kcat1225  Please do a clean uninstall of Origin:

    • Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
    • Clear Origin's cache.
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Origin from the list, and click Uninstall.
    • When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
    • If Revo finds any remaining registry entries, select all, delete, and click Next.
    • Revo will display "Remaining Data and Folders.  Select all of them except for the "Origin Games" folder, if it appears.  (This is where Sims 4 and other Origin games are installed by default.)  Delete the rest.
    • Close Revo, and restart your computer.

    Next, download the full Origin installer and run it.  Here's the direct download link:

    http://download.dm.origin.com/origin/live/OriginSetup.exe

    Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."  Let me know whether you can install Sims 4, and if not, whether you see an error.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@Kcat1225  When you try to reinstall Origin, what happens?  If you get an error message, please post a screenshot.  And let me know whether your computer runs Windows or macOS.

  • Kcat1225's avatar
    Kcat1225
    5 years ago

    So I sorta fixed my problem. I tried to download Sims 4 and if I pressed the orange download button nothing would happen at all as if I didn't even click it. But I tried downloading origin by itself instead of Sims 4, and I think I downloaded it but now it won't open no matter how many times I press it. It doesn't show any pop-ups, my cursor just has that blue loading button and It disappears and origin never opens. That's the problem that caused me to delete everything in the first place. Also, my computer runs on windows.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @Kcat1225  Please do a clean uninstall of Origin:

      • Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
      • Clear Origin's cache.
      • Download Revo Uninstaller (the free version is fine) from here.
      • Launch Revo, select Origin from the list, and click Uninstall.
      • When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
      • If Revo finds any remaining registry entries, select all, delete, and click Next.
      • Revo will display "Remaining Data and Folders.  Select all of them except for the "Origin Games" folder, if it appears.  (This is where Sims 4 and other Origin games are installed by default.)  Delete the rest.
      • Close Revo, and restart your computer.

      Next, download the full Origin installer and run it.  Here's the direct download link:

      http://download.dm.origin.com/origin/live/OriginSetup.exe

      Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."  Let me know whether you can install Sims 4, and if not, whether you see an error.

      • Kcat1225's avatar
        Kcat1225
        5 years ago
        @puzzlezaddict Thank you so much! Origin is opening again and now sims 4 is installing so I hope it all works out. Also, this is unrelated but is it normal that my first message that I posted says that its posted yesterday? Or has it really been a day?
    • JonaO703's avatar
      JonaO703
      Hero
      5 years ago

      @Kcat1225 I have to say I'm confused by what's happening.  In your screengrab I see Origin is open.  I don't know why you would get the prompt to download or launch it when it's already running.  But it looks like you're on the right track.  Sometimes my sims 4 opens as a teeny tiny window.  Do you see anything like that on your system?  Maybe open task manager and see if the process is running?  Also, maybe click on the settings cogwheel button in Origin and tell us what options you have?

      Edit: I didn't see the reply from @puzzlezaddict before adding this.  I'll bow out and let them take over.  Good luck!

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