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kacperWiedzmin3's avatar
8 years ago
Solved

I cant install the Sims 4

Hello. When i try to  install the sims 4, then pops up a error:  Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (1638) Then in the origin app...
  • EA_Mai's avatar
    EA_Mai
    8 years ago

    Hi @kacperWiedzmin3,

    Thanks for that 🙂

    Let's try this:

    1. Open Control Panel and uninstall the redistributables (Microsoft Visual C++ Redistributable) for 2010 and 2013. You might have others, but uninstall only the 2010 and 2013 ones.



    2. Restart your computer.
    3. Go to C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc
    4. Open vc2010sp1 \ redist folder
    5. Right click on each of the exe files in that folder and select 'Run as administrator'
    6. Repeat step 5 for the vc2013 \ redist folder
    7. Restart your computer

    Try the game now. Any differences? 🙂

    -Mai