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Anonymous's avatar
Anonymous
8 years ago

I can't load up my sims houses

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? get to work, get together, city living, cats and dogs, vampires, dine out, parenthood, outdoor retreat, vintage glamour stuff, toddler stuff, cool kitchen stuff and the free holiday celebrations pack
Steps: How can we find the bug ourselves? get onto the game (after seasons update occurred) click on any household or make a new one put them anywhere try to go into their house/apartment then you will be taken back to the map or it will just stay on the loading screen
What happens when the bug occurs? I get onto the game fine, I can load my households fine but when I press on my households to try and actually play with them it either brings me back to the map or gets stuck on the loading screen
What do you expect to see? I should be able to get into my sims homes and play with them
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. the game updated when seasons came out

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😕

pc

2 Replies

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Moving this to tech issues for further troubleshooting and info 

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