i cant open sims 4

@Emirmakbulogl

What happens when you do try to play the game? At what stage does the game stop? Is it a freeze or a crash?

Might be worth starting with resetting your user files: 🙂

http://sims4.crinrict.com/en/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/

Let us know if it helps!

When i move in to a house and i press play it loads loads then returns to the starting screen by the way thanks for the help

@Emirmakbulogl

It seems your issue is related to the one discussed in this thread: http://answers.ea.com/t5/The-Sims-4/ISSUE-Loading-family-just-loads-Map-again-Need-your-bugged-save/td-p/4137595

I suggest you take a look to try the steps provided in the first page. 🙂