Forum Discussion

Anonymous's avatar
Anonymous
11 years ago

I can't redeem the code for the sims 4 limited edition

so i bought the sims 4 limited edition (not online) and I used the code on my laptop and it worked. But then my laptop broke and it got fixed. so now I installed the origin and tryed to redeem my co...
pc
MaaikeSww's avatar
MaaikeSww
New Traveler
11 years ago

When you redeemed the code the first time it got connected to your Origin account. You need to make sure to log into the Origin program with the Origin account you used back then. In the program you can download The Sims 4, no need to use the disk to install 🙂

If you don't remember which account you registered the game with you will have to contact an EA Advisor using http://help.ea.com

Hope that helps 🙂 

Anonymous's avatar
Anonymous
10 years ago

My laptop got fixed and wiped origin off I got my origin account back but sims 4 has been wiped and it wont let me use my redeem code to get it back what can I do to get it back

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    10 years ago

    The game no longer shows up in Origin

    Try the following things: 

    • Restart Origin.
    • Log out and back in and use the email address instead of the user name. Make sure to use the one you used to register the game in the first place.
    • Reinstall Origin.
    • Restart your router/modem.
    • Make sure the game isn't hidden by accident. To check, put the filter to Hidden Games. If it's there, right-click on the game to unhide ((click on the spoiler below to view an exemplary screenshot))
      Spoiler
    • Get in touch with an EA Game Advisor.

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