Forum Discussion

Anonymous

9 years ago

Solved

i deleted sims 4 by accident

so i deleted my sims 4 beacuse no Storage so i had to and now i really regret what i did becuase i want rlly to play it so plz hep l😞

EA_David
9 years ago
@julian10d Hey, are you using your posting account in Origin? I ask because this has no history fo PC games and is instead associated with your console.

When you played The Sims 4 before, it'll have been linked to another account. When you log into that it should show up in your My Games section.

Since you bought the digital version, the email in question may still have your receipt, hopefully you can use this to find the right account.

If you still have no luck, you can reach out to support, they can search for the purchase in question and help you to regain control of the account.

http://help.ea.com/en/article/contact-ea-help/

Thanks.

6 Replies

Anonymous
9 years ago
and i have digital deluxe
EA_David
Community Admin
9 years ago
@julian10d Hey, the game should still be tied to your account. Download/Log in to the Origin client and you should see the game on your My Games page.

Click the panel and you should get the option to download it again.

Thanks, I hope this clears things up.
Anonymous
9 years ago
but is says my Library is empty
Anonymous
9 years ago
@EA_David wrote:
@julian10d Hey, the game should still be tied to your account. Download/Log in to the Origin client and you should see the game on your My Games page.

Click the panel and you should get the option to download it again.

Thanks, I hope this clears things up.

@EA_David it says i have nothing in my library
Anonymous
9 years ago
so wut happend was i unistalled sims from my PC forever and i really want to get it back because i regret and i have tried options but it wont and is says i have no game in my Library plz help😞
EA_David
Community Admin
9 years ago
@julian10d Hey, are you using your posting account in Origin? I ask because this has no history fo PC games and is instead associated with your console.

When you played The Sims 4 before, it'll have been linked to another account. When you log into that it should show up in your My Games section.

Since you bought the digital version, the email in question may still have your receipt, hopefully you can use this to find the right account.

If you still have no luck, you can reach out to support, they can search for the purchase in question and help you to regain control of the account.

http://help.ea.com/en/article/contact-ea-help/

Thanks.